Frequently Asked Questions

📌 ThriveCounts FAQs

🧾 Bookkeeping & Financials

Q: What bookkeeping services does ThriveCounts offer?
A: We offer monthly transaction categorization, account reconciliations, financial statements, and clean-up or catch-up bookkeeping—customized to fit your business needs.

Q: Do you work with clients who are behind on their books?
A: Absolutely! We specialize in clean-up and catch-up services to help you get back on track, whether you’re behind a few months or a few years.

Q: How often will I receive financial reports?
A: Monthly financial reports are provided for all active bookkeeping clients. You'll be notified when your statements are ready through your secure client portal.

💼 Payroll Services

Q: Do you offer payroll for contractors and employees?
A: Yes, we manage payroll for both W-2 employees and 1099 contractors, including direct deposit, tax filings, and year-end forms.

Q: What payroll systems do you use?
A: We use reliable platforms like Gusto and QuickBooks Payroll, selected based on what best suits your business structure and needs.

🌱 Business Formation & Coaching

Q: Can you help me form an LLC or register my business?
A: Yes! We offer LLC formation packages that include name availability checks, EIN setup, state filings, and guidance on compliance and structure.

Q: Do you offer business coaching?
A: Yes! We help small business owners understand their numbers, streamline operations, and build systems for growth through personalized coaching and strategy sessions.

📲 Client Experience

Q: How do I communicate with ThriveCounts securely?
A: We use a secure client portal (like Canopy or Liscio) to exchange messages, documents, and e-signatures with bank-level encryption.

Q: What are your office hours?
A: Our team is available Monday through Friday, 9 AM to 5 PM CST, excluding national holidays.

Q: Do you offer virtual appointments?
A: Yes! All consultations and service sessions are available virtually via Zoom or phone—making it easy to connect no matter your location.

💵 Pricing & Onboarding

Q: How much do your services cost?
A: Our pricing is customized based on the size, complexity, and needs of your business. We’ll provide a quote after your free consultation.

Q: How do I get started?
A: Book a free consultation directly from our website to see how we can support you. We’ll review your needs and recommend the best package or service.

Q: Is there a contract required?
A: We offer flexible service agreements with no long-term commitments. Our goal is to earn your trust and grow with your business.

📚 Tools & Tech

Q: What software do you use?
A: We use QuickBooks Online for accounting, Gusto or QBO for payroll, and Canopy or Liscio for secure communication and file storage.

Q: Can you help me set up or clean up my QuickBooks?
A: Yes! We offer QuickBooks Online setup, file clean-up, and training if you prefer to manage some aspects yourself.